At askchinatravel.com, we are committed to maintaining a fair, transparent, and respectful platform for all users. If you believe that your rights have been violated or if you have any complaints regarding the content or services on our website, we encourage you to reach out to us. We take all complaints seriously and will investigate thoroughly to resolve any issues in a timely manner.
How to Submit a Complaint
If you have a rights-related complaint (such as copyright infringement, privacy concerns, or any form of content violation), please provide the following information:
Your Full Name: Please provide your full name and contact details so we can communicate with you directly.
Details of the Violation: Clearly describe the nature of the violation or complaint, including any relevant URLs or content identifiers. Be specific about how your rights have been infringed.
Proof of Ownership or Rights: If your complaint involves content ownership (e.g., copyright issues), please provide supporting documentation that shows your ownership or rights over the material.
Requested Action: Please indicate what actions you would like us to take (e.g., removal of content, correction, or other).
How to Submit
You can submit your complaint in the following ways:
Email: Send your complaint to service@askchinatravel.com.
Complaint Review Process
Upon receiving your complaint, we will:
Acknowledge receipt of your complaint within 24hrs and begin an investigation.
Review the complaint thoroughly, including any supporting documentation.
Take necessary corrective actions if your rights have been violated, such as removing content or addressing the issue.
Inform you of the outcome and actions taken within 24hrs after the investigation is complete.
Contact Us
If you have any questions or need further assistance, please contact our support team at service@askchinatravel.com or +86 13099117766.
We are dedicated to resolving all complaints fairly and efficiently. Thank you for helping us maintain a safe and respectful online community.
Note: False claims or misuse of this process may result in legal consequences or account suspension.